3a Montpelier Street, Knightsbridge, London, SW7 1EX
- Treatments
- Concerns
- Prescriptions
- The Clinic
A deposit is required to secure your appointment. Payments can be made in clinic or via a secure payment link. We do not store any card details in the clinic.
The deposit amount and cancellation notice period vary by practitioner:
Following a free consultation at Omniya, your deposit can be used towards a treatment or products or kept on your account for a future appointment. Your deposit can be refunded to you should you wish, please let us know your preference.
Note: Appointments will be cancelled if deposits are not received.
Cancellations or changes to appointments within two or five (as per above) working days will result in losing the deposit made.
If you do not show up to your appointment, or are more than 15 minutes late, your deposit will be forfeited.
Although it will always be a priority, Omniya cannot guarantee that all treatments are performed by the same practitioner.
Children must be supervised by an adult at all times. They cannot accompany you into treatment rooms.
Only guide dogs are allowed on the premises.
Consultations must be with the practitioner performing your treatment. You cannot switch to a more affordable practitioner after the consultation.
Remote appointments (phone/video) require payment at booking.
If you’ve paid for a consultation, it may result in advice that you’re unsuitable for treatment.
It’s essential to disclose your complete medical history. Omniya is not liable for any issues arising from withheld information or failure to follow provided instructions.
We accept major credit cards including American Express.
Split payments that are due must be paid before the first treatment is performed.
Courses of treatment must be used within 12 months of purchase. Treatments not used within this time are forfeited and will not be refunded or credited.
Expired package treatments cannot be credited or refunded.
Treatment courses that have commenced are non-refundable.
If you wish to cancel your course after it has commenced, the remaining value will be credited to your account after the full cost of the individual treatments that have already been received (or forfeited) have been deducted.
Account credits are not transferable to other clients.
Purchased courses cannot be shared with other clients.
Botox Reviews: A complimentary review appointment is offered, ideally 2 weeks after facial Botox treatment. This can be booked 10 days to 3 weeks after treatment. Reviews must be booked with the same practitioner.
Dermal Filler Reviews: Reviews are offered depending on the treated area between 2 and 6 weeks post treatment.
If reviews are made later than 3 weeks after treatment, only significant asymmetries or problems will be adjusted and this will be at the practitioner’s discretion.
General “top-ups” will not be performed after 3 weeks post treatment.
Dermal Filler treatments are charged by the vial or by the area. Practitioners will do their best to advise on the amount required for desired results but there is a margin of error in this. If desired results have not been achieved, further filler may be purchased at the advertised rate.
Promotional offers are not to be used in conjunction with any other offers unless specifically stated.
All treatments, products and offers are subject to availability.
Prices can change at any time without notice.
In the event of pricing errors, Omniya reserves the right to not proceed with the sale.
VAT may be applicable on our services unless they are for medical care or exempt.
All prescription requests need to be made in writing to prescriptions@omniya.co.uk or via our prescriptions page on our website.
If it has been more than 6 months since seeing a doctor you will need to have an appointment before a new prescription can be given.
Blood tests may be required before a prescription is issued even if this falls before the 6-month period.
There is a £30 fee for all prescriptions requested outside of an appointment.
Some medications are compounded by external pharmacies, and you may need to contact them to order your medications, if this is the case you will be informed.
Compound medications may only have a 3-month shelf life, please ensure you are aware of this and do not order your medication in advance If you’re not planning on using it.
Certain prescriptions may only be valid for 28 days, if you do not order or collect your medication in this time, you may need to request a new prescription which may result in an additional prescription fee.
We do have an in-house pharmacy which will be able to dispense your medication. Please note you are not obligated to use this service and you can take your prescriptions to another pharmacy should you wish.
At Omniya, we work with several external laboratories who provide different types of testing services.
You may be required to send samples to the laboratory with a kit that has been provided for you, instructions are always included but if you’re unsure of anything kindly contact the clinic for assistance.
Some laboratories require you to pay them directly for the test kits, if this is the case you will be notified.
If you do not have an appointment booked in, you will be contacted when your results are in to book an appointment.
The team at Omniya will not send you your results without the doctors’ consent.
If you will be discussing your results over a phone appointment, your results will be sent securely to you, 1 to 2 hours before your appointment.
The clinic phone number is 0207 584 4777.
Our opening hours at Omniya Clinic are:
Monday to Saturday 9am until 8pm
Our phone lines are open as per the above timings. If you have an emergency and the clinic is closed, please call the clinic on 0207 584 4777 and follow the prompts to our emergency line.
